Knowledgebase

After yum update network indicator does not work
If you did a yum update and now have problems with some things not working in the GUI including...

Changing your MySQL root password
Testing for MySQL root passwordYou can try log into MySQL root as follows# mysqlIf that...

Do I have full root access to my server?
Yes.

Do I need to do anything on the server/linux side of things?
YOU should not have to do anything on the server/linux side unless you want to tweak things or...

Do you automatically upgrade our software when a newer version comes out?
Software upgrades are not automatic because they usually require service interruption.  We can...

Do you offer paid support for special requests?
15 minutes per month support is included which takes care of most things.  If you require more...

Do you provided automatic backups.
Our premium plan includes automatic online backups.  All other plans can be backed up manually...

Does my server support the G.729 codec
G.729 is available on request.  After we do the manual setup on our end you should be all...

FreePBX system status shows memory problem
Q: FreePBX system status shows yellow or red under "App Memory".  This appears to indicate I...

How do I add alternate language voice prompts
First download the alternate language prompts from the asterisk website.  If your language...

How do I block an IP
Q: I am seeing multiple access attempts in the log files from an IP address that is not one of...

How hard is it to upgrade my server?
Upgrading resources such as memory, processing, hard drive space is instantaneous and does not...

How safe is my credit card number?
We do not currently store credit card numbers and have no plans to store credit card numbers....

How to change FreePBX admin password from command line
  If you cannot remember your FreePBX admin password this procedure enables you to change...

I have a bunch of anonymous call attempts showing up in my call logs
I have a bunch of calls that looked like this. 2011-11-18 00:27:10 SIP/xx.xx... unknown...

Installing commercial modules gives zendguard error.
If your server does not already have commercial module dependencies installed the following will...

We record calls and our disk is filling up. What can we do?
The easiest way to prevent your disk from getting too full is to schedule regular clean ups of...